Independent access
Visitors can start and complete standard service steps.
BUSINESS AND PUBLIC SERVICES
Digital services. Available on site.
ili Kiosk can turn standard administrative and business processes into a clear self-service interface. Visitors select a service, enter the required information and move to the next step without searching for the right counter.
Suitable for administrative centres, corporate offices, service centres, educational institutions, utilities and other organisations with recurring visitor flows.
WHEN THE PROCESS IS CLEAR BUT ACCESS IS NOT
Not every service needs counter assistance.
Many services begin with the same steps: selecting a service, identification, entering information, issuing a number or payment. ili Kiosk can add a self-service point for these operations and make the process clearer.
Fewer routine operations
Part of the administrative process can be automated with suitable integration.
Clear directions
The system can show a number, counter, zone or next step.
Additional channel
The kiosk complements traditional service points.
FROM SELECTION TO THE NEXT STEP
One clear service flow.
Service selection
The visitor selects the service, category or reason for the visit.
Identification
When required, they use a code, QR, barcode, NFC or another supported method.
Information
They enter or confirm the information required by the process.
Action
A request, queue number, payment, confirmation or another operation is completed through the integrated system.
Result
The visitor receives a number, document, QR code, instructions or next-step information.
The specific process is determined by the service and software.
THE RIGHT SERVICE FROM THE START
Guide the visitor before the counter.
ili Kiosk can present services in clear categories and help visitors choose the right process before joining a queue or moving to the next step.
FROM A PAPER FORM TO SELF-SERVICE
Enter and confirm information on site.
When the software allows it, visitors can enter information through the touch interface and create a request or begin an administrative process.
Legal validity and submission method depend on the service and any required qualified mechanisms.
THE RIGHT QUEUE
Service selection and queue number in one place.
With a queue-management integration, ili Kiosk can be the point where visitors select a service and receive a queue number.
Select → register → number → waiting zone → serviceQueue-management functionality requires integration with the corresponding platform.
01Printed ticket02Digital number03QR code04Service-desk information
WHEN THE VISIT IS PLANNED
Confirm a booked appointment.
With a suitable integration, visitors can find a booked meeting or appointment using a QR code, booking reference or another identifier.
PAYMENT WHEN THE SERVICE REQUIRES IT
One self-service point can include payment.
ili Kiosk can include an integrated payment terminal for services that require a fee, product payment or another amount.
The specific integration depends on the payment operator, terminal and business software.
WHEN THE PROCESS REQUIRES A DOCUMENT
Additional modules for the specific service.
Projects involving documents can add suitable scanners, NFC or document-reader modules after the exact technical requirements are defined.
WHEN A PHYSICAL RESULT IS REQUIRED
A number, receipt or confirmation.
The system can include a suitable print module for processes where the visitor needs a physical document.
INFORMATION COMES BEFORE THE REQUEST
Explain the service before visitors begin.
ili Kiosk can combine information and transactional functionality: first explaining the service and required steps, then letting the visitor begin the process.
A SERVICE IN A CLEAR LANGUAGE
One interface. More language versions.
With suitable software, the self-service interface can be developed in more than one language for the organisation and its visitors. Translation is prepared for the project; it is not automatic.
CLEARER ACCESS TO DIGITAL SERVICES
The interface should be understandable, not merely digital.
The interface can be designed with accessibility principles such as clear contrast, sufficiently large touch targets, readable typography and simplified navigation.
CONNECTED TO THE REAL PROCESS
The kiosk is the interface. The service remains in your system.
ili Kiosk provides the self-service hardware point. Actual functionality is built through integration with the organisation's administrative, business, booking, payment or other systems.
Integration options are determined after analysing the software and available APIs/interfaces.
PERSONAL DATA AND SECURITY
Only the information required for the service.
Self-service administrative processes often involve personal data. Every project must define what data is needed, who can access it and how long it should be retained.
Minimum data
Collect only information required for the service.
Controlled access
Access must be managed through the relevant systems and permissions.
Clear information
Visitors should understand why data is requested.
Defined process
Retention and deletion follow the purpose and organisation's policies.
A MODEL FOR THE PLACE AND PROCESS
From the entrance zone to the service counter.
ili One
A freestanding self-service point for entrance zones, administrative centres and spaces with constant visitor flow.
View ili One
ili Compact
A compact wall- or countertop-mounted system for reception and service centres with limited space.
View ili Compact
ili Outdoor
For projects where the self-service point must operate outdoors.
View ili OutdoorFOR DIFFERENT ORGANISATIONS
Self-service wherever a process repeats.
Administrative centresCorporate officesService centresEducational institutionsUtilitiesCustomer centresBusiness buildingsOther public-facing organisations
DESIGNED AND SUPPORTED HERE
A self-service project starts with the process, not the device.
ili Kiosk is designed and manufactured in Bulgaria by PC Life. We analyse how the service works and configure the hardware, peripherals and integration around the real process.
Designed and made in Bulgaria
Configuration for the specific service.
Modular architecture
NFC, scanner, camera, printer, payment and other components as needed.
Integration
Analysis of connections to existing business and service systems.
In-house service
Local technical support and equipment service.
FREQUENTLY ASKED QUESTIONS
What organisations ask about service kiosks.
Which services can be accessed through ili Kiosk?+
This depends on the software and integration. Possible processes include service selection, registration, information submission, queue numbers, payment, enquiries and other self-service operations.
Can the kiosk issue a queue number?+
Yes, with a suitable queue-management integration.
Can a visitor complete an application?+
This is possible when the service and software support digital data entry. Legal validity and submission method depend on the specific process.
Can it accept payment?+
Yes. ili Kiosk can include a payment terminal for services with the required integration.
Can it read identity documents?+
This depends on the document, reader hardware, required technology and software. It is not standard in every configuration.
Can it work with a booked appointment?+
Yes, when integrated with a booking or appointment system that provides the required interface.
Can it print a document or receipt?+
A printer for the specific document type can be integrated in a suitable configuration.
Does it support multiple languages?+
The interface can be developed in several language versions for the project.
Can it integrate with our software?+
This depends on the system and available APIs or interfaces. Every project is assessed individually.
YOUR SERVICE. YOUR SELF-SERVICE PROCESS.
Let’s turn a routine process into a convenient digital service.
Tell us how service works today, which systems you use and what visitors should be able to do independently. We will propose a suitable model, peripherals and integration approach.