Shorter waiting
Guests can use a separate self-service point for selected standard operations.
HOTELS
Faster service from arrival to departure.
ili Kiosk can automate part of routine hotel processes and let guests handle check-in, check-out, payment and reservation enquiries themselves, according to the hotel software and integration.
Suitable for city and business hotels, aparthotels, holiday resorts and properties with busy arrival and departure periods.
WHEN SEVERAL GUESTS ARRIVE TOGETHER
Reception should not be the only service point.
During group arrivals, late check-ins or busy periods, reception can become a bottleneck. ili Kiosk adds a self-service point for standard operations, leaving staff more time for cases that need personal attention.
Fewer routine tasks
Part of the process can be automated with suitable PMS integration.
More time for guests
Staff can focus on special requests and personal service.
An additional channel
The kiosk complements reception rather than replacing it entirely.
FROM RESERVATION TO ROOM
One clear process for the guest.
Identification
The guest finds the reservation by number, QR code or another method supported by the integration.
Confirmation
They review and confirm the required information for the hotel process.
Registration
With suitable integration, they enter or confirm the required registration data.
Payment
When required and supported, payment is made through an integrated terminal.
Completion
They receive information for the next step: reception, access, room or another hotel-specific process.
The exact process depends on the PMS, integrations and hotel policy. Room-key issuing requires a separately confirmed access-control integration.
SELF CHECK-IN
The guest can begin the arrival process independently.
With suitable integration, ili Kiosk can help guests find a reservation, confirm their data and complete the required arrival steps.
- Reservation lookup
- QR / barcode identification
- Guest-data confirmation
- Form completion
- Payment where required
- Service selection
- Instructions for the next step
Functions are defined by the PMS and project.
SELF CHECK-OUT
Departure can be just as straightforward.
With suitable integration, guests can review stay information, complete the required departure steps and pay where the process requires it.
- Reservation / stay identification
- Review of applicable charges
- Payment where supported
- Departure confirmation
- Document printing where required
MORE THAN CHECK-IN
Hotel services in one place.
ili Kiosk can also serve as a digital point for information and access to additional services during the stay.
Hotel information
Opening hours, restaurant, spa, fitness, transport and useful details.
Additional services
With integration, breakfast, parking, transfers or other offers can be presented.
Wayfinding
Information about areas, floors and key points in the property.
Multilingual content
The interface can support different languages according to the project.
PAYMENT WHEN PART OF THE PROCESS
An integrated payment terminal.
ili Kiosk can include a payment terminal for hotel processes involving payment for a stay, additional service or another amount.
Integration depends on the terminal, operator and hotel software.
PAYMENT / PMS
IDENTIFICATION AND DOCUMENTS
When the process requires more than a reservation number.
For a specific project, ili Kiosk can include QR / barcode scanning, NFC or camera modules where needed for identification or registration.
QR / BARCODE
NFC
Camera
Modules and functions are selected according to the legal, software and technical requirements of the project. Document reading, verification or biometrics are not assumed by default.
CONNECTED TO HOTEL SOFTWARE
The kiosk must be part of the real process.
ili Kiosk is the hardware interaction point. Real automation is built through its connection with the hotel's existing systems.
PMSReservation systemPayment systemCRM / guest profileAccess control where supportedPrinter / document workflowLoyalty where supported
Integration options are determined after analysing the hotel software and available APIs/interfaces.
A MODEL FOR THE SPACE
From lobby to reception.
ili One
A freestanding self-service point for a hotel lobby or registration area where the system should be visible and accessible.
View ili One
ili Compact
A compact wall- or countertop-mounted system for reception areas and limited spaces.
View ili CompactACCESS OUTSIDE BUSY HOURS
Self-service can be available when guests need it.
When the hotel process and required systems allow it, the kiosk can provide selected self-service functions outside standard reception hours.
Actual availability depends on processes, staff, building access and software integration.
FOR DIFFERENT HOTEL FORMATS
Self-service shaped around the property.
City hotelsBusiness hotelsAparthotelsHoliday resortsHostelsServiced apartmentsLate-arrival propertiesHotels serving large groups
NEED A MORE SPECIFIC CHECK-IN PROCESS?
Explore Reception and Check-in.
For visitor registration, check-in, identification or incoming-flow management, explore the dedicated solution page.
Reception and Check-inDESIGNED AND SUPPORTED HERE
The hotel system must work after installation too.
ili Kiosk is designed and manufactured in Bulgaria by PC Life. Every project combines hardware, integration, implementation and ongoing technical support.
Designed and manufactured in Bulgaria
Configuration for the specific project.
Modular architecture
Components selected for the required hotel process.
Integration
Analysis of PMS, payment and other system connections.
In-house service
Local technical support and equipment service.
FREQUENTLY ASKED QUESTIONS
What hotel managers usually ask us.
What can a hotel self-service kiosk do?+
Depending on integration, ili Kiosk can support self check-in, self check-out, reservation lookup, payment, guest registration and information about hotel services.
Can it work with our PMS?+
Integration depends on the PMS and its available APIs or interfaces. Every project is assessed individually.
Can guests pay directly at the kiosk?+
Yes. The system can include an integrated payment terminal. The specific integration depends on the payment operator, terminal and hotel software.
Can guests self check in without a receptionist?+
This depends on the hotel process, PMS integration, identification, room access and internal policies. ili Kiosk can be part of such a process, but hotel requirements differ.
Can the kiosk issue a room key or card?+
Only when the project includes a compatible access-control system and the required integration. It is not a standard function of every configuration.
Can it read identity documents?+
Suitable identification modules can be integrated for a specific project, but functionality depends on the selected hardware, software and applicable requirements.
Does it support multiple languages?+
The interface can be developed with multilingual support according to the software and project needs.
Which model suits a hotel?+
ili One suits a freestanding lobby point, while ili Compact is suitable for wall or countertop mounting where space is limited.
YOUR HOTEL. YOUR PROCESS.
Let’s build a self-service solution for your guests.
Tell us how arrival works, which PMS you use and what guests should be able to do independently. We will propose the right model, components and integration approach.